Retail
The Beer Store
Beer retail chain adopts BigCommerce for digital transformation, integrating with Sales Cloud, Marketing Cloud, CDP, and Dataroma to enhance customer experience and sales efficiency.
Tools Used :
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Challenges
Solutions
01
Real-time Triggered Emails
- Trigger sends in Marketing Cloud were configured based on order data in Sales Cloud, ensuring immediate delivery of transactional emails at critical stages like order confirmation, shipment notification, and delivery updates.
02
Automated Member Rating
- Leveraging Marketing Cloud's Automation Studio and Standard Data Views, an automated system was implemented to analyze email interactions (opens, clicks) and assign member ratings based on predefined criteria. This rating was then seamlessly updated in the corresponding subscriber record within Sales Cloud.
03
Interactive Preference Center
- Cloud Pages facilitated the development of a branded and user-friendly preference center where customers could effortlessly manage their subscription preferences for various promotional campaigns (e.g., weekly deals, new product launches, seasonal offerings). AMPscript ensured seamless integration between Marketing Cloud and Sales Cloud, guaranteeing accurate reflection of customer choices across both platforms.
04
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The results
The implementation of Experience Cloud has transformed the way NMSG interacts with its members, yielding significant improvements
Increase in customer satisfaction
By
30%
Improvement in subscriber engagement
By
20%
Improved Streamlined Processes
By
40%
Increased Sales
By
50%
By
-
Increase in customer satisfaction
Timely transactional emails informing customers about order status updates and personalized communication based on preferences led to a 25% increase in customer satisfaction.
Improvement in subscriber engagement
Automated trigger sends saved 20% time and effort.
Streamlined Processes
Automated trigger sends saved 40% time and effort.
Increased Sales
Personalized email campaigns drove (estimated) 50% higher conversion rates.
Case Studies
100 worte App exchange product development
100W uses Al to analyze written communication, providing insights into personalities, relationships, and needs. It's applied in customer support, marketing, and HR to improve communication and optimize business outcomes.
65%
Faster Profile Generation
25%
Improved Data Accuracy
10%
Revenue Increase
Chargent Salesforce Case Study
A leading online fashion retailer using Salesforce Commerce Cloud faced challenges with payment processing and subscription billing as their Customer base grew.
40%
Reduction in Payment Processing Time
30%
Improvement in Billing Accuracy
20%
Increase in Revenue
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Salesforce CPQ - Energy Sector Case Study
The Renewable Energy Company implemented Salesforce CPQ to streamline proposal generation, ensure data accuracy, and optimize internal efficiency.
40%
Reduction in proposal generation time
25%
Decrease in order error
30%
Reduction in order configuration time
Real Estate Case Study
Our client is a real estate leader specializing in sustainable solutions, cutting-edge technologies, and streamlined processes. They are redefining efficiency and innovation in the industry.
40%
Improved Data Import and Organization
50%
Improved Management of Unified Calling with
40%
Improved Object Creation and Ownership
Public Sector Grant Management
A public entity sought to streamline grant management for Tribal Communities which is facing climate change .They want to simplify applications and allocate funds effectively.
30%
Improved User Experience
40%
Enhanced Data Integrity
40%
Empowered Collaboration
Hubspot-SF Integration
Helix Linear is a leader in precision linear motion and power transmission systems. They offer tailored solutions for lead screws and linear actuators, ensuring smooth and efficient operation within your machinery and applications.
30%
Unified Lead Management
70%
Enhanced Quote Accuracy & Speed
80%
Eliminated Multi-Currency Discrepancies
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Front End Development (Visualforce, Aura,LWC)/Non-Profit
Global G.L.O.W. empowers girls in vulnerable communities through mentorship programs, collaborating with schools and NGOS to equip them with skills and resources.
40%
Decrease in time spent filling budgets
30%
Enhanced Operational Efficiency
15%
Improved Data Accuracy
Experience Cloud Implementation
Healthcare organization needed a platform to enhance communication, collaboration, and engagement among their members, who were dissatisfied with the limitations of traditional email and websites.
30%
Enhanced User Engagement
20%
Improved Event Participation
25%
Boosted Networking & Collaboration
Mailchimp-SF Intgeration
Wondersign, a product catalog platform, seamlessly integrates with your existing tools to provide accurate, up-to-date product information, enhancing customer experience and sales efficiency.
40%
Seamless & Bi-Directional Data Flow
50%
Targeted Communication
30%
Improved Data-Driven Decisions
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Service Cloud Voice(Amazon Connect)
The client sought a unified solution for customer interactions, sales, and workforce management, combining a call center system and Field Service Lightning into Salesforce to streamline operations and enhance customer engagement.
60%
Increased Agent Efficiency
70%
Enhanced Communication
70%
Centralized Documentation
%20Implmentation.webp)
Hubspot-SF Migration/Account Enagagement (Pardot) Implmentation
Submer, a leader in next-generation cooling and automation, empowers data centers with efficient, sustainable technologies to enhance efficiency and sustainability.
40%
Accurate & Seamless Bi-Directional Data Flow
50%
Targeted Communication
60%
Increase in Data-Driven Decisions
100 worte App exchange product development
100W uses Al to analyze written communication, providing insights into personalities, relationships, and needs. It's applied in customer support, marketing, and HR to improve communication and optimize business outcomes.
65%
Faster Profile Generation
25%
Improved Data Accuracy
10%
Revenue Increase
Chargent Salesforce Case Study
A leading online fashion retailer using Salesforce Commerce Cloud faced challenges with payment processing and subscription billing as their Customer base grew.
40%
Reduction in Payment Processing Time
30%
Improvement in Billing Accuracy
20%
Increase in Revenue
Salesforce CPQ - Energy Sector Case Study
The Renewable Energy Company implemented Salesforce CPQ to streamline proposal generation, ensure data accuracy, and optimize internal efficiency.
40%
Reduction in proposal generation time
25%
Decrease in order error
30%
Reduction in order configuration time
Real Estate Case Study
Our client is a real estate leader specializing in sustainable solutions, cutting-edge technologies, and streamlined processes. They are redefining efficiency and innovation in the industry.
40%
Improved Data Import and Organization
50%
Improved Management of Unified Calling with
40%
Improved Object Creation and Ownership
Public Sector Grant Management
A public entity sought to streamline grant management for Tribal Communities which is facing climate change .They want to simplify applications and allocate funds effectively.
30%
Improved User Experience
40%
Enhanced Data Integrity
40%
Empowered Collaboration
Hubspot-SF Integration
Helix Linear is a leader in precision linear motion and power transmission systems. They offer tailored solutions for lead screws and linear actuators, ensuring smooth and efficient operation within your machinery and applications.
30%
Unified Lead Management
70%
Enhanced Quote Accuracy & Speed
80%
Eliminated Multi-Currency Discrepancies
Front End Development (Visualforce, Aura,LWC)/Non-Profit
Global G.L.O.W. empowers girls in vulnerable communities through mentorship programs, collaborating with schools and NGOS to equip them with skills and resources.
40%
Decrease in time spent filling budgets
30%
Enhanced Operational Efficiency
15%
Improved Data Accuracy
Experience Cloud Implementation
Healthcare organization needed a platform to enhance communication, collaboration, and engagement among their members, who were dissatisfied with the limitations of traditional email and websites.
30%
Enhanced User Engagement
20%
Improved Event Participation
25%
Boosted Networking & Collaboration
Mailchimp-SF Intgeration
Wondersign, a product catalog platform, seamlessly integrates with your existing tools to provide accurate, up-to-date product information, enhancing customer experience and sales efficiency.
40%
Seamless & Bi-Directional Data Flow
50%
Targeted Communication
30%
Improved Data-Driven Decisions
Service Cloud Voice(Amazon Connect)
The client sought a unified solution for customer interactions, sales, and workforce management, combining a call center system and Field Service Lightning into Salesforce to streamline operations and enhance customer engagement.
60%
Increased Agent Efficiency
70%
Enhanced Communication
70%
Centralized Documentation
Hubspot-SF Migration/Account Enagagement (Pardot) Implmentation
Submer, a leader in next-generation cooling and automation, empowers data centers with efficient, sustainable technologies to enhance efficiency and sustainability.
40%
Accurate & Seamless Bi-Directional Data Flow
50%
Targeted Communication
60%
Increase in Data-Driven Decisions
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