Chargent Salesforce Case Study

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E-Commerce

E-commerce

A leading online fashion retailer using Salesforce Commerce Cloud faced challenges with payment processing and subscription billing as their Customer base grew.

Tools Used :

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Challenges

Solutions

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The results

Reduction in Payment Processing Time

By

40%

Improvement in Billing Accuracy

By

30%

Increase in Revenue

By

20%

By

By

1

Reduction in Payment Processing Time

Chargent's automation significantly expedited processing times, leading to faster completion of customer transactions.

2

Improvement in Billing Accuracy

Automated billing processes with Chargent minimized errors and inconsistencies, leading to fewer billing disputes and a more streamlined financial management system.

3

Increase in Revenue

Streamlined payment processing and improved subscription billing directly contributed to a notable revenue increase for XYZ Retailers.

4

Enhanced Customer Satisfaction:

The seamless and efficient payment experience facilitated by Chargent contributed to: Increased customer satisfaction: Faster checkouts and consistent billing experiences improved customer satisfaction. Positive online reviews: Satisfied customers are more likely to leave positive reviews, further promoting XYZ Retailers' brand.

5

Increased Operational Efficiency:

Internal teams experienced a significant reduction in manual workloads due to automation, allowing them to: Focus on strategic initiatives: Shift their focus from repetitive tasks to strategic initiatives like customer engagement and marketing campaigns. Improve employee productivity: Automated processes free up time for employees to focus on higher-value tasks and provide better customer service.

The experience

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100 worte App exchange product development

100W uses Al to analyze written communication, providing insights into personalities, relationships, and needs. It's applied in customer support, marketing, and HR to improve communication and optimize business outcomes.

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Faster Profile Generation

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Know MoreGet Stats
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Monarch Air Group uses Conga Composer to automate document generation, streamline workflows, and improve client experience in the aviation sector.

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The Renewable Energy Company implemented Salesforce CPQ to streamline proposal generation, ensure data accuracy, and optimize internal efficiency.

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Reduction in proposal generation time

25%

Decrease in order error

30%

Reduction in order configuration time

Know MoreGet Stats
Real Estate

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Our client is a real estate leader specializing in sustainable solutions, cutting-edge technologies, and streamlined processes. They are redefining efficiency and innovation in the industry.

40%

Improved Data Import and Organization

50%

Improved Management of Unified Calling with

40%

Improved Object Creation and Ownership

Know MoreGet Stats
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Public Sector Grant Management

A public entity sought to streamline grant management for Tribal Communities which is facing climate change .They want to simplify applications and allocate funds effectively.

30%

Improved User Experience

40%

Enhanced Data Integrity

40%

Empowered Collaboration

Know MoreGet Stats
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Hubspot-SF Integration

Helix Linear is a leader in precision linear motion and power transmission systems. They offer tailored solutions for lead screws and linear actuators, ensuring smooth and efficient operation within your machinery and applications.

30%

Unified Lead Management

70%

Enhanced Quote Accuracy & Speed

80%

Eliminated Multi-Currency Discrepancies

Know MoreGet Stats
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Front End Development (Visualforce, Aura,LWC)/Non-Profit

Global G.L.O.W. empowers girls in vulnerable communities through mentorship programs, collaborating with schools and NGOS to equip them with skills and resources.

40%

Decrease in time spent filling budgets

30%

Enhanced Operational Efficiency

15%

Improved Data Accuracy

Know MoreGet Stats
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Experience Cloud Implementation

Healthcare organization needed a platform to enhance communication, collaboration, and engagement among their members, who were dissatisfied with the limitations of traditional email and websites.

30%

Enhanced User Engagement

20%

Improved Event Participation

25%

Boosted Networking & Collaboration

Know MoreGet Stats
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Beer retail chain adopts BigCommerce for digital transformation, integrating with Sales Cloud, Marketing Cloud, CDP, and Dataroma to enhance customer experience and sales efficiency.

30%

Increase in customer satisfaction.

20%

Improvement in subscriber engagement

40%

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Know MoreGet Stats
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Mailchimp-SF Intgeration

Wondersign, a product catalog platform, seamlessly integrates with your existing tools to provide accurate, up-to-date product information, enhancing customer experience and sales efficiency

40%

Seamless & Bi-Directional Data Flow

50%

Targeted Communication

30%

Improved Data-Driven Decisions

Know MoreGet Stats
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Docusign-SF Intergration

NextName, provides a platform for college sports fans, allows for unprecedented interaction and support to their favorite athletes.

70%

Faster Turnaround

45%

Productivity Boost

98%

Error Reduction

Know MoreGet Stats
Financial Services

Service Cloud Voice(Amazon Connect)

The client sought a unified solution for customer interactions, sales, and workforce management, combining a call center system and Field Service Lightning into Salesforce to streamline operations and enhance customer engagement.

60%

Increased Agent Efficiency

70%

Enhanced Communication

70%

Centralized Documentation

Know MoreGet Stats
Information Technology

Hubspot-SF Migration/Account Enagagement (Pardot) Implmentation

Submer, a leader in next-generation cooling and automation, empowers data centers with efficient, sustainable technologies to enhance efficiency and sustainability.

40%

Accurate & Seamless Bi-Directional Data Flow

50%

Targeted Communication

60%

Data-Driven Decisions

Know MoreGet Stats