Run Aviation Operations Smoothly with Salesforce
From MRO scheduling to airline commercial management, we implement Salesforce for aviation companies ready to modernize operations and elevate the passenger and partner experience.
Reduce Friction. Improve Performance.
Aviation runs on precision. A two-minute delay in information can mean a two-hour delay in departure. Makedian implements Salesforce for aviation companies, so your MRO, commercial, ground operations, and passenger service teams work from connected platforms reducing AOG time, improving turnaround performance, and deliver the passenger experience your brand promises.
An aircraft goes in for a C-check and the maintenance team is reconciling records from an aging AMOS system, three spreadsheets, and a paper logbook. Discrepancies slow the check. Regulators ask questions. AOG risk climbs every hour the aircraft isn't cleared.
Your network planning team prices a new route on assumptions. Your commercial sales team wins a corporate account without knowing capacity constraints. Your operations team is managing changes the commercial team never heard about. The result: overpromised service and missed revenue targets.
A tight 40-minute turnaround requires perfect coordination between fueling, catering, cleaning, baggage, and boarding. Your ground teams are coordinating on radio and WhatsApp. One late catering truck cascades into a 35-minute delay. The aircraft misses its slot. Compensation claims follow.
A weather event disrupts 200 flights. Your service recovery team is manually triaging claims, rebooking requests, and compensation queries across phone, email, and social while passengers post their experience live. By the time responses go out, the damage is done.
From Strategy to Execution
Makedian is a Salesforce Select Partner. Our aviation implementations are designed for safety-critical environments with robust data handling for maintenance records, crew data, and passenger PII. We understand the regulatory requirements of Part 145, EASA, and FAA environments, and we build Salesforce solutions that support, not compromise, your compliance posture.
Salesforce Aviation Platform Implementation
Full Salesforce implementation configured for aviation data models including aircraft assets, maintenance programs, route networks, and corporate account structures.
- Item A
- Item B
- Item C
Salesforce MRO Integration & Maintenance Management
Connect Salesforce to your MRO system (AMOS, TRAX, Ramco) to unify maintenance scheduling, parts tracking, and AOG event management reducing unplanned downtime.
- Item A
- Item B
- Item C
Airline Commercial & Corporate Account CRM
Salesforce CRM for airline commercial teams corporate account management, contract tracking, route performance dashboards, and renewal automation for your sales team.
- Item A
- Item B
- Item C
Passenger Service & IRROP Recovery Automation
Salesforce Service Cloud configured for irregular operations with automated case creation, passenger segmentation, omni-channel triage, and compensation workflow automation.
- Item A
- Item B
- Item C
Field Service for Ground Handling & Turnaround
Salesforce Field Service for ground operations digital turnaround task management, real-time delay tracking, and SLA compliance dashboards for station managers.
- Item A
- Item B
- Item C
Ground Handler & Partner Experience Portal
Salesforce Experience Cloud portal for airline partners providing real-time operational data, task assignments, SLA tracking, and incident reporting without system access overhead.
- Item A
- Item B
- Item C
Aviation Systems Integration (DCS, GDS, MRO, OCC)
Connect Salesforce to your departure control system, GDS, operations control center, and MRO platform creating a unified data layer across your airline or aerospace business.
- Item A
- Item B
- Item C
Salesforce Clouds We Specialize In
Aircraft Maintenance & MRO
A regional carrier saw frequent aircraft-on-ground events from parts unavailability and poor maintenance scheduling visibility across its 40-aircraft fleet.
We integrated Salesforce with the MRO system, adding predictive alerts, parts inventory tracking, and line and heavy maintenance scheduling.
Corporate Account Management
An airline's commercial team managed 300+ corporate accounts in disconnected spreadsheets without contract utilization, route performance, or renewal risk visibility.
We implemented Salesforce CRM with corporate account profiles, contract tracking, route performance dashboards, and automated renewal alerts for managers.
IRROP Passenger Management
A full-service carrier managed IRROP events manually with no triage, compensation triggers, or case routing, causing hours-long response times.
We built an IRROP Service Cloud workflow with automated case creation, passenger segmentation, omni-channel triage, and compensation triggers.
Turnaround Coordination
A charter operator coordinated ground handling across six stations via radio and WhatsApp, producing 22-minute turnaround delays above contractual SLA.
Salesforce Field Service added digital task cards per turnaround, real-time completion tracking, delay alerts, and station-manager SLA dashboards.
Handler Partner Portal
An airline's handling partners received operational updates via email and fax, causing coordination failures at high-traffic airports needing real-time SLA visibility.
We built an Experience Cloud handler portal with real-time schedules, task assignments, SLA dashboards, and incident reporting tools.
Ready to Connect Ground, Air, and Commercial on One Platform?
Makedian's Salesforce for aviation team helps airlines, MROs, and aerospace operators build connected systems that reduce AOG time, improve turnaround performance, and deliver the experience your passengers and partners expect.
Start With Clarity.
Scale With Confidence.
needs.
