Privacy Policy

Effective Date: February 23, 2026

This is the website (the "Site") of www.makedian.com operated by Makedian Softech Solutions Private Limited ("Makedian," "We," "Us," or "the Company"), registered Albatiya Road, Shahaganj, Agra, Uttar Pradesh 282010, India (CIN: U72900UP2021PTC140596). We have created this Privacy Policy to demonstrate our commitment to protecting the privacy of our customers, users, services, and global Salesforce consulting operations.

Makedian takes user privacy  seriously and complies with India's Digital Personal Data Protection Act (DPDPA) 2023, IT Act 2000, and relevant global standards like GDPR/CCPA for international users. Users are generally not obligated to provide personal information, but certain features require it.

1. Links to Other Sites

The Makedian Site contains links to third-party websites (e.g., Salesforce AppExchange). We are not responsible for their content or privacy practices. This Policy applies only to data collected on www.makedian.com. Review linked sites' policies independently.​

2. Products and Services

We provide Salesforce consulting, implementation, training, and support (e.g., Sales Cloud, Marketing Cloud). When requesting demos or services via 'Contact Us' forms, we collect names, emails, phone numbers, and company details for inquiries, service delivery, and follow-ups. Third-party processors (e.g., payment gateways) may handle transaction data securely; we communicate via email, phone, or WhatsApp for support.

3. No Promotional Emails Policy

Makedian does not send unsolicited promotional emails or newsletters. Communications occur only in response to your inquiries, service requests, demo bookings, or opt-ins via forms. Opt-out anytime by replying STOP or emailing info@makedian.com.​

4. Use of Log Files

We collect non-personal data like IP addresses, browser types, and visit patterns via log files and analytics tools (e.g., Google Analytics) to improve Site performance and understand usage. This is automatic; accessing our Site grants permission for such collection, anonymized where possible under DPDPA.

5. Registration and Contact Forms

To book demos, request consultations, or access resources, users complete secure forms with name, email, phone, company, and project details. This enables us to contact you about Salesforce services. Data is stored securely and used solely for these purposes.​

6. Information Security

We implement reasonable administrative, technical, and physical safeguards (e.g., encryption, access controls) to protect user data online and offline, compliant with DPDPA and global standards. Data access is limited to authorized Makedian personnel in Agra/Noida offices who need it for service delivery. In case of breaches, we notify affected users per law.

7. Data Sharing and Retention

Data is not sold. Shared only with affiliates, service providers (e.g., Salesforce partners), or as required by law. Retained as needed for services (e.g., 2 years post-inquiry) and deleted upon request.

8. User Rights (India & Global)

  • Access, correct, or delete your data (DPDPA right to be forgotten).

  • Opt-out of marketing or cookies.

  • India: Contact Grievance Officer. Global: GDPR/CCPA rights apply. Email info@makedian.com with requests.​

9. Cookies and Tracking

We use essential cookies for Site functionality and analytics cookies (opt-out via browser settings). Third-party tools like Google may set cookies.

10. Changes to Policy

Updates posted here; continued use implies acceptance. Major changes notified via email or Site notice.

Contact Us

Questions? Use www.makedian.com/contact-us/ or email info@makedian.com.
Makedian Softech Solutions Private Limited
Albatiya Road, Shahaganj, Agra, Uttar Pradesh 282010, India
Phone: +91-9557531368 | Global: +18049939137