Power Smarter Energy Operations with Salesforce
From field service dispatch to net-zero reporting, we implement Salesforce for energy companies ready to modernize operations and accelerate the energy transition.
Connect Teams. Restore Trust.
Energy companies are managing complex infrastructure, dispersed workforces, and rising customer expectations all at once. Makedian implements Salesforce for energy companies so your field ops, customer service, and sustainability teams work from connected systems, reducing downtime, improving first-time fix rates, and giving leadership the data to make faster decisions.
A technician arrives at a substation to find the work order was updated two hours ago. Nobody told him. The fix gets pushed. The customer escalates. The outage window passes. Repeat tomorrow.
Your GIS says the transformer is operational. Your CMMS says it's due for maintenance. Your field team says it failed last week. Three systems, three versions of reality, and no one's making decisions from clean data.
A residential outage hits 4,000 homes. Your call center gets overwhelmed within 20 minutes. Your website shows "no planned outages." X (formerly Twitter) knows more than your own CRM. Customer trust takes a hit that takes months to repair.
Your sustainability team spends six weeks per quarter manually pulling emissions data from 14 facility systems. By the time the board gets numbers, they're three months stale. Investors are asking for real-time ESG dashboards you can't produce.
From Strategy to Execution
Makedian is a Salesforce Select Partner. Our energy implementations are designed for regulated environments supporting NERC CIP data handling requirements, utility industry data models, and the operational uptime expectations of critical infrastructure operators. We build systems that work in the field, not just in the conference room.
Energy & Utility Cloud Implementation
Full implementation of Salesforce Energy & Utility Cloud configured for your asset types, service territories, and customer management workflows.
- Item A
- Item B
- Item C
Salesforce Field Service for Energy Operations
Intelligent field service dispatch, mobile work order management, and crew scheduling, reducing truck rolls and improving first-time fix rates across your service territory.
- Item A
- Item B
- Item C
Connected Asset & Predictive Maintenance
IoT and SCADA integration with Salesforce to automate preventive maintenance triggers, track asset health, and eliminate reactive repair cycles.
- Item A
- Item B
- Item C
Outage Communication & Service Restoration Automation
Automated multi-channel customer notifications, inbound case deflection, and real-time outage status workflows built on Salesforce Service Cloud.
- Item A
- Item B
- Item C
Salesforce Net Zero Cloud & ESG Reporting
Implement Salesforce Net Zero Cloud to automate Scope 1, 2, and 3 emissions tracking, producing investor-grade ESG dashboards without the manual consolidation.
- Item A
- Item B
- Item C
Energy Customer Portal & Self-Service
Salesforce Experience Cloud portal for utility customers enabling self-service billing, outage reporting, usage analytics, and service requests 24/7.
- Item A
- Item B
- Item C
ERP, GIS & SCADA Integration with Salesforce
Connect Salesforce to SAP, Oracle, Esri GIS, Maximo, and SCADA systems creating a unified operational data layer across your energy business.
- Item A
- Item B
- Item C
Salesforce Clouds We Specialize In
Field Service & First-Time Fix
A utility company managed field dispatch via phone and email, leaving technicians without parts and history, at a 38% repeat rate.
Salesforce Field Service added intelligent scheduling, mobile work orders, asset history visibility, and parts inventory integration before arrival.
Predictive Asset Maintenance
An energy operator ran purely reactive maintenance on 3,000+ field assets, causing unplanned outages, emergency repair costs, and compliance risk.
We integrated Salesforce with IoT and SCADA systems to trigger preventive maintenance work orders from equipment health signals.
Outage Notification Automation
A regional utility manually called and emailed customers during outages, causing call center overflow and social media backlash during events.
We built automated Service Cloud outage notifications with SMS and email updates by severity, restoration time, and customer segment.
Net Zero Cloud Reporting
A large energy company spent 6 weeks each quarter manually consolidating Scope 1, 2, and 3 emissions reports for investors.
We implemented Net Zero Cloud connected to facility, fleet, and procurement records, automating emissions calculations and real-time carbon dashboards.
Customer Self-Service Portal
A utility's call center handled 60% routine requests bill inquiries, meter reads, and service start/stop customers wanted self-served.
We built an Experience Cloud self-service portal with bill viewing, outage reporting, service requests, and energy usage analytics.
Ready to Connect the Field, the Office, and the Customer?
Makedian's energy-focused Salesforce team helps utilities and energy operators build the connected infrastructure needed to improve reliability, reduce costs, and lead the energy transition.
Start With Clarity.
Scale With Confidence.
needs.
