Resolve issues faster with AI service
AI agents deflect routine questions, route cases intelligently, and surface full customer context. Agents resolve faster, cut handling costs, and improve satisfaction across every channel without forcing customers to repeat themselves.
Where Service Operations Break Down and How Agentforce for Service Fixes It
We identify the specific breakdowns in your support operation and rebuild them inside Agentforce for Service so your team resolves more, escalates less and retains more customers.
Missing Customer Context
We unify profiles, history, and entitlements so agents start informed and resolve issues without repeats.
Slow Case Routing
We automate prioritization, assignment, and escalations so workloads balance and SLAs are met consistently.
Unclear Service Performance
Live dashboards track queues, SLAs, and quality so leaders spot risks early and act.
Salesforce Service Cloud Services We Offer
End-to-end Agentforce for Service delivery from initial strategy through to AI-powered support at scale across every customer channel.
AI Service Launch
Configure agents, channels, and routing quickly; ensure adoption with training, testing, and governance.
Service Strategy Blueprint
We assess workflows, SLAs, channels, and staffing; then prioritise improvements with measurable outcomes.
Case Automation Build
We configure queues, macros, knowledge, and routing to reduce handling time and rework.
Autonomous Agent Setup
We design intents, actions, and handoffs so automation resolves more cases safely, faster.
Certified Experts Oncall
Access certified Salesforce Service Cloud Consultants on demand from strategy and architecture through to hands-on implementation and post-go-live optimisation.
Risk Managed Delivery
Structured rollout with documentation, UAT signoff, and knowledge transfer to reduce launch risk.
Deep Platform Expertise
Certified specialists deliver best practices across knowledge, routing, analytics, and self-service experiences.
Ongoing Optimization Support
We monitor performance, tune automations, and guide adoption so service improves continuously.
AI Agents for Service: Resolving Issues Before Humans Even See Them
Deploy service agents to resolve, route, and escalate cases instantly.
Case Deflection
Autonomous Routing
Sentiment Analysis
Our Enterprise Roadmap
A structured 5-stage deployment framework for scalable excellence.
In-depth audit of technical debt and business goals.
Designing data schemas
and integration flows.
Agile build cycles with
robust testing protocols.
Fine-tuning UX and
automating bottlenecks.
Continuous evolution loops
and feature rollouts.
Industries We Power with Salesforce
We diagnose systemic inefficiencies to architect frictionless Salesforce ecosystems.
IT & Technology
Technology companies grow fast and lose customers just as fast when their internal systems cannot keep up. Sales, customer success, and product teams operating in silos create churn, pipeline gaps, and renewal surprises that erode ARR. Salesforce for Technology Companies unifies your entire revenue operation - from first marketing touch through to customer expansion - on one platform that scales as fast as you do.
Unified Data Architecture
Every contact, account and interaction in one Salesforce record.
End-to-End Process Automation
Automated workflows eliminating manual tasks across every team handoff.
System & API Integration
Bi-directional API sync with your ERP and third-party tools.
Revenue & Performance Analytics
Live dashboards tracking pipeline, team performance and forecasted revenue.
Finance
Financial services firms are managing complex client relationships, regulatory obligations, and competitive pressure simultaneously, often on disconnected systems that were never designed to work together. Salesforce for Financial Services unifies every client interaction, compliance workflow, and advisor activity on one GDPR and FCA-aligned platform so your teams spend more time advising and less time administrating.
Unified Data Architecture
Every contact, account and interaction in one Salesforce record.
End-to-End Process Automation
Automated workflows eliminating manual tasks across every team handoff.
System & API Integration
Bi-directional API sync with your ERP and third-party tools.
Revenue & Performance Analytics
Live dashboards tracking pipeline, team performance and forecasted revenue.
Retail
Retail businesses are fighting harder than ever for customer attention, loyalty, and repeat spend on more channels than they have ever managed before. Salesforce for Retail unifies your commerce, marketing, service, and customer data on one platform so every customer interaction is personalized, every channel is connected, and every team member works from the same real-time view of your business.
Unified Data Architecture
Every contact, account and interaction in one Salesforce record.
End-to-End Process Automation
Automated workflows eliminating manual tasks across every team handoff.
System & API Integration
Bi-directional API sync with your ERP and third-party tools.
Revenue & Performance Analytics
Live dashboards tracking pipeline, team performance and forecasted revenue.
Healthcare
Healthcare organizations are under relentless pressure rising patient expectations, complex regulatory requirements, and care teams drowning in disconnected systems. Salesforce in Healthcare changes what is possible. Makedian deploys Salesforce for the Healthcare Industry to unify patient data, automate care coordination workflows, and give clinical and administrative teams a 360-degree view of every patient relationship securely, compliantly, and at scale.
Unified Data Architecture
Every contact, account and interaction in one Salesforce record.
End-to-End Process Automation
Automated workflows eliminating manual tasks across every team handoff.
System & API Integration
Bi-directional API sync with your ERP and third-party tools.
Revenue & Performance Analytics
Live dashboards tracking pipeline, team performance and forecasted revenue.
Real Estate
Real estate runs on relationships, speed, and data, but most agencies and property firms are still managing leads in spreadsheets, chasing pipeline in email chains, and losing deals because follow-up falls through the gap. Salesforce CRM for real estate changes that. Makedian's Salesforce consulting services for real estate unify your listings, leads, client history, and deal pipeline on one platform so your brokers focus on closing, not chasing.
Unified Data Architecture
Every contact, account and interaction in one Salesforce record.
End-to-End Process Automation
Automated workflows eliminating manual tasks across every team handoff.
System & API Integration
Bi-directional API sync with your ERP and third-party tools.
Revenue & Performance Analytics
Live dashboards tracking pipeline, team performance and forecasted revenue.
Non-Profit
From donor management to program tracking, we implement Salesforce for nonprofits so your team can focus on what matters most the mission.
Unified Data Architecture
Every contact, account and interaction in one Salesforce record.
End-to-End Process Automation
Automated workflows eliminating manual tasks across every team handoff.
System & API Integration
Bi-directional API sync with your ERP and third-party tools.
Revenue & Performance Analytics
Live dashboards tracking pipeline, team performance and forecasted revenue.
E-Commerce
From Commerce Cloud storefront to post-purchase service, we implement Salesforce for e-commerce brands ready to grow revenue, reduce churn, and deliver experiences worth coming back for.
Unified Data Architecture
Every contact, account and interaction in one Salesforce record.
End-to-End Process Automation
Automated workflows eliminating manual tasks across every team handoff.
System & API Integration
Bi-directional API sync with your ERP and third-party tools.
Revenue & Performance Analytics
Live dashboards tracking pipeline, team performance and forecasted revenue.
Why Choose
Makedian
?
Why Choose Makedian ?
Wondersign
IT (Digital signage)
TruMethods
Business Consulting
Breezeline
Telecommunications
Aplhatech Spine
Health Tech
Beer Store
Retail
Youth Villagers
Non-Profit
Kaseya
IT/Software
Tufco
Manufacturing
Unite US
IT(Social Service)
YellowFin
IT
United refuah
Healthcare Services
Switch Vehicles
Transportation
Monarch Air
Aviation
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NovoPath
Healthcare IT
Prairie State
Entertainment
Puschnguyen
Legal
Opt Health
Healthcare
Naveris
ET
Dex Care
Healthcare
Global GLow
Non-Profit
Lexitas
Legal
Hello Project
Real Estate
Anurag Energy
Energy
Kantata
IT
Breezeline
Telecommunications
TruMethods
Business Consulting
Beer Store
Retail
Kaseya
IT/Software
Tufco
Manufacturing
Unite US
IT(Social Service)
BIA-TCR
Public Sector
Wondersign
IT (Digital signage)
YellowFin
IT
Youth Villagers
Non-Profit
Monarch Air
Aviation
Switch Vehicles
Transportation
United refuah
Healthcare Services
100%
on-time delivery
5 Stars
Customer Satisfaction
10+ Years
industry experience
100%
Customizability
500+
satisfied clients
100%
data security & privacy
100%
on-time delivery
5 Stars
Customer Satisfaction
10+ Years
industry experience
100%
Customizability
500+
satisfied clients
100%
data security & privacy
100%
on-time delivery
5 Stars
Customer Satisfaction
10+ Years
industry experience
100%
Customizability
500+
satisfied clients
100%
data security & privacy
Salesforce
Certified
50+
Certified Experts
21000+
Number of Hours
80+
Certifcation
Top Rated +
Best 1%
Salesforce
Certified
50+
Certified Experts
21000+
Number of Hours
80+
Certifcation
Top Rated +
Best 1%
Salesforce
Certified
50+
Certified Experts
21000+
Number of Hours
80+
Certifcation
Top Rated +
Best 1%
100%
Scalability
100%
Transparency
24/7
Customer Support
100%
Accountability
Salesforce
Ridge Silver Consultant
100%
Scalability
100%
Transparency
24/7
Customer Support
100%
Accountability
Salesforce
Ridge Silver Consultant
100%
Scalability
100%
Transparency
24/7
Customer Support
100%
Accountability
Salesforce
Ridge Silver Consultant
Success Stories
Quick Book to Salesforce Integration
100 Wrote AppExchange product development
100W uses Al to analyze written communication, providing insights into personalities, relationships, and needs. It's applied in customer support, marketing, and HR to improve communication and optimize business outcomes.
Chargent Salesforce Case Study
A leading online fashion retailer using Salesforce Commerce Cloud faced challenges with payment processing and subscription billing as their Customer base grew.
Conga Composer Case Study
Monarch Air Group uses Conga Composer to automate document generation, streamline workflows, and improve client experience in the aviation sector.
Salesforce CPQ - Energy Sector Case Study
The Renewable Energy Company implemented Salesforce CPQ to streamline proposal generation, ensure data accuracy, and optimize internal efficiency.
Real Estate Case Study
Our client is a real estate leader specializing in sustainable solutions, cutting-edge technologies, and streamlined processes. They are redefining efficiency and innovation in the industry.
Public Sector Grant Management
A public entity sought to streamline grant management for Tribal Communities, which is facing climate change .They want to simplify applications and allocate funds effectively.
Hubspot-SF Integration
Helix Linear is a leader in precision linear motion and power transmission systems. They offer tailored solutions for lead screws and linear actuators, ensuring smooth and efficient operation within your machinery and applications.
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Front End Development (Visualforce, Aura,LWC)/Non-Profit
Global G.L.O.W. empowers girls in vulnerable communities through mentorship programs, collaborating with schools and NGOS to equip them with skills and resources.
Experience Cloud Implementation
Healthcare organization needed a platform to enhance communication, collaboration, and engagement among their members, who were dissatisfied with the limitations of traditional email and websites.
Marketing Cloud Implementation
Beer retail chain adopts BigCommerce for digital transformation, integrating with Sales Cloud, Marketing Cloud, CDP, and Dataroma to enhance customer experience and sales efficiency.
Mailchimp-SF Integration
Wondersign, a product catalog platform, seamlessly integrates with your existing tools to provide accurate, up-to-date product information, enhancing customer experience and sales efficiency.
Docusign-SF Integration
NextName, provides a platform for college sports fans, allows for unprecedented interaction and support to their favorite athletes.
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Service Cloud Voice(Amazon Connect)
The client sought a unified solution for customer interactions, sales, and workforce management, combining a call center system and Field Service Lightning into Salesforce to streamline operations and enhance customer engagement.
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Hubspot-SF Migration/Account Engagement (Pardot) Implmentation
Submer, a leader in next-generation cooling and automation, empowers data centers with efficient, sustainable technologies to enhance efficiency and sustainability.
Ready to Transform Your Customer Service Operation?
200+ businesses trust Makedian to deliver Agentforce for Service deployments that actually improve resolution rates, reduce cost-to-serve and increase customer satisfaction. Tell us your biggest service challenge, and we will show you what is possible.
